JUNO Platform

We know this single destination platform and app may be new to you, and you probably have questions. Keep scrolling for Q&As for both participants, partners, and sponsors that we’ll continue to update as we receive questions.

PLATFORM FAQ

  • Make sure your browser is up to date with the latest version. We recommend using Google Chrome. Download Chrome here. Firefox, Safari, Microsoft Edge, and Opera are also supported. Internet Explorer is not supported. 
  • Make sure your operating system is up to date. We support Windows 7 or later and Mac OS 10.12 or later.  
  • Make sure your camera and microphone have permission to be used. Check your browser and device settings. 
  • Disable browser extensions or plugins that are large or privacy-related. 
  • Disconnect from any VPN. 

Click here to get specific instructions for your browser or device. 

You should also check your connection speed prior to joining the meeting. You’ll need a minimum of 0.6 Mbps download speed, but we recommend at least 1 Mbps for streaming. For video calls, we recommend 2.5 Mbps download speed. 

To test your connection, go to: https://tokbox.com/developer/tools/precall/results 

First, you’ll want to set up your profile. In the top right corner, click on your profile photo to open your profile. From here you can edit your profile and preferences at any time. Make sure to select your areas of interest and availability when you first arrive. Learn how to set your availability for one-on-one meetings. 

Become familiar with the site by clicking around the navigation bar at the top of the page. If you end up somewhere you don’t want to be, click your browser’s back button or click the logo in the top left corner to return to the home page. Check out these navigation landmarks to get started: 

  • Home: Where it all begins. Discover featured content! 
  • Studios: Browse all of our live and upcoming sessions. Make sure to click the Attend button on anything you’re interested in to add it to your schedule. 
  • Schedule: Browse sessions and click My Schedule to see your personal schedule. 
  • CL Library: Watch sessions you missed. This is also where you’ll find recordings of live sessions after the conference.  
  • Partners: Meet our partners! They’re ready to network with you, live, in their virtual “suites.” 
  • Speakers: Learn more about our speakers and when you’ll find them on stage. 
  • Directory: Search a list of all attendees at the conference. Click anyone to open their profile. 

The first time you log in, a link at the top of the home page will appear that asks you to complete your profile. Make sure to select your areas of interest. The platform will suggest sessions that align with your interest choices. You can continue to update your profile throughout the event by clicking on it in the top right of your screen.  

There is an “Attend” option for each live event. Clicking that will add the event to your calendar in the platform. 

Time zones are adjusted for each user, so events are displayed in your local time. Your time zone is set based on your computer’s time, so it will be incorrect if your physical time zone is different from your computer’s. Learn how to change your time zone for Mac and Windows

Yes, you can list any times that you are available. 

Each attendee has a private meeting room. Simply visit the Attendee List and select individuals to invite them to your room for networking, appointments, or coffee dates. 

The Directory in the top navigation will pull the full attendee list for you to browse and search. 

You cannot go into your room before scheduling a meeting. However, you can easily share your room ID (which you can find listed on your profile) in a message with someone, or you can send a note to meet now and then go instantly into your room. 

Unfortunately, no. Make sure your background is appropriate and something you do not mind people seeing. 

The library will be available for 60 days.  

In the bottom right corner of the video screen on the live session, turn up the volume by clicking one of the bars on the volume icon. See more troubleshooting tips. 

PCMA Convening Leaders 2022 is a gamified platform that allows you to earn points for participating in activities throughout the site. Several PCMA Convening Leaders 2022 contests are based on who has the most points, so use the Leaderboard to see where you stack up against other attendees. 

To see the Leaderboard, click the lightning bolt in the upper right-hand corner. The number next to the lightning bolt are your points! Games will begin at the start of the event! 

Please wear business casual onsite at Convening Leaders. We encourage comfy but professional for our digital participants! (You can put your pj’s back on when the camera stops rolling.)